Refund Policy
Payments for Uncurl are processed by Paddle.com, our Merchant of Record. Paddle handles refunds on our behalf.
14-day money-back on your first payment
If Uncurl is not right for you, ask for a refund within 14 days of your first payment and we will refund it in full. No questions about why.
Renewals
Renewal payments are generally not refundable, because you can cancel at any time before the renewal date. If you were charged for a renewal you did not mean to keep and you have not used the Service since the renewal, write to us within 7 days of the charge and we will refund it.
EU and UK right of withdrawal
Consumers in the EU and the UK have a 14-day right to withdraw from a digital service contract. Our 14-day money-back promise above covers your first payment in full, whether or not you have started using the Service.
How to ask for a refund
- Reply to your receipt email from Paddle, or
- Write to hello@uncurl.app with the email address you used to buy.
Refunds go back to the original payment method. Banks usually show them within 5 to 10 business days.
Cancelling
Cancelling stops future renewals. See Subscriptions and payment in our Terms.